State Farm® Insurance Agent Cynthia Blomquist

"I wanted to express my gratitude to Cathy Scarpone for her exceptional customer service. She has gone above and beyond to help my family with our home insurance needs. She is professional , knowledgeable and very thorough. It is an honor to have her as our insurance agent. Lillian and Jose Marquez"

"On March 1st I made a call towards State Farm customer service. My call was regarding my billing statement as it was not on reoccurring as it should have been prior to me setting it up like this a month before. When I called customer service I got transferred three times where In a drop call without any information being told to the reps to what the issue was. I was in transferred to this office for my last call, I spoke to a woman her name was Kathy or Cathy. I explain to her the situation of my reoccurring statement not being set up after I was told it would be, she let me know that she would take my payment for that month and then she would set it up for reoccurring. I let her know how frustrated I was that I got transferred multiple times and what do I need to do to fix it because my payment was late due to an issue on their end... I explain to her that my card was stolen and I had received a new card which is why I set it up on reoccurring prior to the month before hand .... she then informed me that because I change my bank I need to fill out a form. I let her know that I did not change my bank account only my card number, and that I’ve never had to sign any form before besides when I FIRST Started with statefarm and I hard already prior done all the documents need being as well as never had to sign it again in the past because I’ve had this issue more than once where my card is stolen. I told her how inconvenient it was for me to have to go out of my way to sign a form I’ve never had to sign before in the past and that it all can’t be correct . She then stated to me... “ i’m sorry you feel that way.” I then said to her “ please don’t tell me that.” Which then followed with her laughing at me... I then said to her “ what’s so funny?” Which her response to that was hanging up on me. Not only is this disrespectful but unprofessional, i’ve been with Statefarm for three years and I’ve had contact with this office multiple times and have never had anyone rude or disrespectful. The staff there is actually really nice besides this one person, it only takes one person to ruin the party. I would not refer anyone to this place after experience that I received, I did reach out to customer service and they were really nice and let me know that they would help me out to the best of their ability and that I had to sign no paperwork, they let me know my account was at standard and that they had no idea why I was being told that. My reasoning for leaving this review is to maybe open up that woman‘s eyes. if you’re going to be in customer service you have to have the ability to have customer service, and treat people with respect because you represent that company."

"Bought a car in Florida from out of state for a relative and I picked this office as it was the closest. DO NOT use them. They didn't seem to keep notes on the account as I had to explain the entire account to them each time I called. They couldn't seem to get the "safe drive" device working for that discount and cancelled it. I verbally verified with the office that the auto debit was working after the first payment but they cancelled it because I didn't sign a form I was never provided. Got a text about the payment being late and a pending cancellation of the policy, made the payment and requested the account be transferred to another agent; they cancelled the policy (possibly out of spite??) even though they confirmed the payment was made in time verbally. Hoping I can fix this all with the new agent."